Terms & Conditions

Cann School of Motoring 

Terms & Conditions 2019

Cost and Duration of lessons

 

A single lesson will last 60 minutes, inclusive of collection and dropping off of client from / to an agreed single location, and will be charged at: £30.  Cost of lessons of differing duration can be discussed on an individual basis.

 

A discount of £1 per lesson will be given for bookings of a package of five lessons

 

A discount of £2 per lesson will be given for bookings of a package of ten lessons or more.

 

Use of the Driving Instructors’ vehicle for a test will be charged at: £30.  Should a test be postponed or cancelled with less than 24 hours’ notice through no fault of the Instructor, the candidate will be liable to pay 50% of the due fee.  Should a test be postponed or cancelled for reasons put forward by the candidate, the candidate will be liable to pay 50% of the due fee.  Should a test be postponed or cancelled for reasons put forward by the Instructor, then no fee will be payable.

 

Defensive Driver Training

 

Driver training will be based on what is required by the employing company

Cann School of Motoring will not get involved in any politics of the employing company

 

It is the Employing company responsibility to organise candidates for said training

Cann School of Motoring will only provide dates times when available for said training

 

Defensive Driver training sessions for C/C1 on island will be charged £55 per hour then £25 per 30 minutes thereafter, this includes all paperwork.



Defensive Driver training sessions for C/C1 off island will be charged £75 per hour then £25 per 30 minutes thereafter, this includes all paperwork. There will be a minimum charge £350 per day plus all Travel / Food / Accommodation incurred.

 

 

 

Cancellation Procedure

 

B/B1Licence

 

Any cancellation with less than 24 hours’ notice should be made verbally to the Driving Instructor.

 

0% of the lesson fee will be payable for a lesson cancelled at more than 24 hours’ notice

 

50% of the lesson fee will be payable for a lesson cancelled at less than 24 hours’ notice.

 

All Defensive Driver training cancellation,

 

0% of the lesson fee will be payable for a lesson cancelled at more than 24 hours’ notice

50% of the lesson fee will be payable for a lesson cancelled at less than 24 hours’ notice.

 

 

Any costs incurred such as flights/Boats/travel insurance/Hotels will be charged to the Employing Company once they are booked with the employing company liable

 

Confirmation of the terms and conditions will be required in writing by Cann School of Motoring before commencement of training  

 

Complaints Procedure

 

All complaints should be given either verbally directly to the Driving Instructor or in writing to the address above.  Complaints will be dealt within 72 hours of receipt.

 

Verbal complaints may be dealt with directly and, provided both parties are satisfied that the matter has been settled, no further action will be required.  All complaints made in writing will receive a written response setting out the method of investigation, the findings, the conclusions and details of any following actions that may be taken or considered.  The written response will be received no more than ten working days following receipt of the complaint – this may be an interim letter pending further investigation but any following correspondence will be received at intervals of no more than ten working days.

 

  1. Personal Conduct

 

1.1 The instructor will at all times treat clients with courtesy and professionalism, maintaining a respectful and considerate demeanour.

 

1.2 Apart from recognised means for greeting and parting from a client, the instructor will avoid all physical contact other than is necessitated by an emergency situation.

 

1.3 The instructor will not act in any way that discriminates against a client for race, colour, creed, gender or sexuality.  Notwithstanding the foregoing, the instructor may refuse to give instruction to a client on other grounds that are both reasonable and explainable.

 

1.4 Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

 

 

  1. Giving Instruction

 

2.1 The instructor will provide clients with appropriate training for the driving test or examination they are seeking to pass.  Such training will be in accordance with any guidelines or instructions as may from time to time be issued by the Environment Department in regard to the driving examinations for which it is responsible.

 

2.2 The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test or examination fees or for any other purpose and will make the details available to the client on request.

 

2.3 Prior to commencing the first lesson, the instructor will provide the client with a written copy of the Terms of Instruction under which instruction will be conducted.  These will include:

 

  • Contact details of the instructor;
  • Full details of the costs of lessons, including any discounts for booking a series of lessons and any special or additional costs that may be incurred.
  • Full details regarding the duration of any lesson, including particulars of any additional charges for incidental or other assistance;
  • Details of the costs and the conditions that will apply should the instructor’s vehicle be used by the client for undertaking a test or examination;
  • Details of the terms by which either the instructor or the client may postpone or cancel a lesson or series of lessons;
  • Details of how the client may make a complaint, how it will be investigated and what grounds the client has for appealing the outcome of any investigation.

 

2.4 A copy of this Code of Practice will be given to each client prior to commencement of the first lesson.

 

2.5 The instructor will assist clients in being properly prepared for any lesson, will ensure that documentation is in good order and that clients know and understand what will be expected from them in undertaking a course of driving instruction.

 

2.6 The instructor will provide clients with open and honest information and advice about their driving ability and reasonable expectations of success in undertaking the driving test or examination for which they are training. 

 

  1. The Driving Examination

 

3.1 The instructor may advise clients when it is appropriate for them to apply for theory and practical driving tests.  In proffering this advice, the instructor will be open and honest about clients’ abilities and will not lead or mislead them regarding chances of success.  The instructor will not encourage or assist any client to undertake a test or examination without believing that the client has a reasonable chance of success.  Equally, the instructor will not permit a client to use a driving school vehicle for a test or examination if the instructor does not believe that the client has a reasonable chance of success.

 

 

3.2 The instructor will assist clients in being fully prepared to undertake any test or examination by advising on what documentation will be required, the nature of the test or examination, what it involves and how to prepare for it to ensure the best opportunities for success.  The instructor will also advise on waiting times for tests and examinations, where the client should attend and how the client should behave in relation to officials and administrators of tests and examinations.

 

3.3 Where it is considered necessary, an instructor will assist a client in applying for tests or examinations and will not cancel or re-arrange a test or examination without the prior agreement of the client.

 

3.4 The instructor will provide the client with clear and specific information regarding the use of the instructor's vehicle by the client for any practical test or examination.  This information will include all details of costs and reimbursements in the event of postponement or cancellation of a test or examination.

 

  1. Advertising

 

4.1 Any advertising by the instructor will conform to the general principles of the advertising code as laid down by the UK Advertising Standards Authority.  These may be summarised as follows:

 

  • All marketing communications are legal, decent, honest and truthful.
  • All marketing communications are prepared with a sense of responsibility to consumers and to society.
  • All marketing communications will respect the principles of fair competition generally accepted in business.
  • The code will be applied in the spirit as well as in the letter.
  • .Marketers should deal fairly with consumers.

 

4.2 Advertising that refers to clients' pass rates should not be in any way misleading or open to false interpretation and all calculations should be clearly explained.

 

  1. Complaints

 

5.1 The instructor will respond to informal verbal complaints with courtesy and consideration and will attempt to resolve any issues that are raised with all due speed and attention.

 

5.2 The instructor undertakes to respond to all formal written complaints promptly and comprehensively in writing.

 

  1. Vehicles Used for Instruction

 

6.1 The instructor will only use a vehicle for instruction that meets the criteria (Minimum Test Vehicle Standards) for the test or examination that the client is seeking to pass.  It will be mechanically sound with all mirrors, electronics and other devices fully functioning.  Other than with the agreement of the Environment Department it should ordinarily be right hand drive with dual controls.  All the necessary legal requirements for a learning driver, such as instructor registration discs, L plates, etc. will be properly in place.

 

6.2 The instructor will not allow the use of a driving school vehicle for a test or examination if the instructor does not believe that the candidate is sufficiently prepared to have a reasonable chance of passing the test or examination.